The 20X Growth Office Master Deck
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THE 20X  ·  GROWTH OFFICE
THE 20X
GROWTH OFFICE
Operations Authority Growth
Three jobs. One Growth Office.
THE 20X01
Sound familiar?

You didn’t start a business to chase it all day.

Calls, messages, follow-ups, staff, payments. Somehow it all lands on you.

THE 20X02
The customer journey

Nobody walks in and buys on day one.

Find you Check you out Get in touch Decide Buy Come back

They travel through every step before they ever pay you.

THE 20X03
Think of your business like a shop

Every sale needs three things.

Get found
Growth
People need to know you exist.
Be trusted
Authority
They check you’re the real deal.
Look after them
Operations
Serve them well once they’re in.
THE 20X04
How they connect

Weak in one, and customers walk away.

Get found Growth Be trusted Authority weak Look after Operations Happy customer

One weak part, and the other two work twice as hard.

THE 20X05
What it costs you

You already paid to get their attention.

Every step after that decides how many actually buy, and how many quietly walk off.

Saw your ad Trusted you Got in touch You followed up Paying customers
THE 20X06
The big mistake

More ads won’t fill a leaky bucket.

Pour in more customers and they just drain out the holes. First we plug the holes. Then we turn up the tap.

THE 20X07
Why we work backwards

You don’t build the roof first.

A house starts with the foundation, then the walls, then the roof. A business is the same. We fix the base before we add the flashy top.

Growth Authority Operations the foundation
THE 20X08
The order we fix things

So we fix it from the inside out.

01
Look after themOperations
First, handle the customers you already get, so none slip through.
↓
02
Be trustedAuthority
Next, give people strong reasons to pick you over anyone else.
↓
03
Get foundGrowth
Then bring in more of the right people, into a business that’s ready for them.
THE 20X09
The reveal

That’s the Growth Office.

THE 20XGROWTH OFFICE
Operations
Authority
Growth

One team on all three, so you can run the business instead of chasing it.

THE 20X10